Scheduled Maintenance

  • Scheduled Maintenace – Bravo – 16-17 Sep 17

    September 21, 2017

    We will be decommissioning this server over the weekend of 16-17 September 2017 due to outdated hardware. All accounts on this server will be moved across to a new server delta.professionalbydesign.com.au. Clients should not experience any issues with the migration, however if there are issues with receiving new email after an account is migrated, ensure that your incoming and outgoing mail server is set to “mail.yourdomainname.com.au” and not “bravo.professionalbydesign.com.au” in your email client.

    If you have any issues after the migration, please contact us.

    17 Sep 17 9:30PM – All accounts have been migrated successfully.

  • Scheduled Maintenance – Delta – 6th January 2015 – Complete

    January 6, 2015

    We are migrating all accounts on delta.professionalbydesign.com.au to a new server called foxtrot.professionalbydesign.com.au today. This will cause minimal disruption to any accounts being moved, with downtime of less than 10 minutes, and with email clients needing to be restarted after the move.

  • Scheduled Maintenance – Alpha – 14th November 2014 – Complete

    November 14, 2014

    As notified to customers today, scheduled maintenance is due to be performed by our data center provider on our server Alpha for a period of up to one hour during the period from 10PM to 6AM AEDT. All web sites and email will be unavailable during the one hour period within this window. We will keep this page up to date with any status change.

    10PM – The server is now being migrated and all services are down whilst this takes place.

    11:30PM – The server is back online now.

  • Scheduled Maintenance – Alpha – 13th Nov 2014 – Complete

    November 13, 2014

    10:40PM – As notified to customers today, scheduled maintenance is being performed by our data center provider on our server Alpha for a period of up to one hour at the moment. All web sites and email are unavailable during this period. We will keep this page up to date with any status change.

    11:30PM – The server is now back online however there is an issue with the filesystem being mounted read only. We’re working with the data centre provider to resolve the issue and will provide an update here ASAP

    11:55PM – The server is fully back online now and all services are back to normal. We apologise for the extra maintenance window.

  • Emergency Maintenance – 29th March 2014 – 8pm to 9pm – DELTA – Complete

    March 29, 2014

    We have received the following notification from our service provider for one of our servers (Delta):

    EMERGENCY REBOOT – THORIUM (Reported)

    Affecting System – | Priority – High

     We are currently experiencing CPU related issues on the Sydney VDS node, Thorium. As a result of this we will be applying updates to the server and performing a hard reboot.

    This maintenance is expected to result in approximately one hour of downtime.

    Start Time: 29/03/2014 17:00

    End Time: 29/03/2014 18:00

    Last Updated: 29/03/2014 17:06

    This will affect all accounts on the server from 8pm to approximately 9pm on 29th April 2014. We apologise for the short notice of this maintenance window.

  • Datacenter Scheduled Downtime – 1-2Hrs between 11PM-4AM AEST Thursday 14th November & Tues 19th November 2013 – Complete

    November 8, 2013

    We have received notification from one of our data-centers of scheduled downtime as follows:

    SERVICE: Xen Linux 1024 – charlie.professionalbydesign.com.au

    WHEN: From 11:00PM to 4:00AM AEST (5hr Window) between Thurs 14th & Tues 19th November 2013

    EXPECTED DOWNTIME: This will vary depending on how much storage your service is using. We anticipate your service will be offline for approx 1-2hours, however it may vary less or more slightly.

    Please Note: Our service will only be impacted only once during the above dates. Due to the large number of customers scheduled for this maintenance period and the fluctuating times and man hours required the data-center cannot provide exact dates in advance.

    This will affect one of our servers (charlie) for a 1-2 hour period during the window identified above. All services on that server (email, websites etc) will be unavailable during that period. All services should resume as normal once the maintenance has been complete.

    Please contact us if you require any further information.

  • Datacenter Scheduled Downtime – 1st/2nd November 2013 – Complete

    October 29, 2013

    We have received notification from one of our datacenters of scheduled downtime as follows:

    We wish to notify you of planned work which will affect your Net Origin Sydney VDS service. The work will result in approximately 1 hour of downtime.

    Start Time: 9PM (WST)
    End Time: 10PM (WST)
    Date: Friday, November 1st

    This will affect one of our servers (delta) from 12AM-1AM on Saturday 2nd November 2013. All services on that server (email, websites etc) will be unavailable during that period.

    Please contact us if you require any further information.

    UPDATE: This maintenance was completed by approximately 12:44am. All services are back to normal after this time.

  • Datacenter Scheduled Downtime – 30 June 2013

    June 26, 2013

    We have received notification from one of our datacenters of scheduled downtime as follows:

    We wish to notify you of planned work which will affect your Net Origin Sydney VDS service. The work will result in approximately 1 hour of downtime.

    Start Time: 9PM (WST)
    End Time: 10PM (WST)
    Date: Sunday, June 30th

    This will affect one of our servers (delta) from 11PM-12AM on Sunday 30th June 2013. All services on that server (email, websites etc) will be unavailable during that period.

    Please contact us if you require any further information.

    UPDATE: See https://www.isitdown.com.au/scheduled-downtime-extended-30-june-2013/ for current status of this downtime.

  • WordPress 3.5.2 Update

    June 22, 2013

    The WordPress team have released an important security update version 3.5.2. This update is recommended for immediate installation on all WordPress websites in order to patch security vulnerabilities. More information is available at http://wordpress.org/news/2013/06/wordpress-3-5-2/

    Guy Designs has made the installation of this update a priority, and has ensured that all WordPress sites hosted & maintained by Guy Designs have been updated to the new 3.5.2 version within 24 hours of the release of the update. Customers may have noticed a small window of downtime to their site (5 minutes or less) over the past few hours while these updates were installed.

    If customers notice any issues they think are related to this update, or have any concerns about the update, please contact us. Remember the best way to lodge a support request is via our helpdesk system – just send an email to support@guydesigns.com.au

     

  • Welcome to scheduled maintenance

    March 21, 2013

    We will post any scheduled maintenance that will affect the availability of our servers here.