Server Issue – Alpha & Bravo – 8th April 2022 – Resolved

08

Apr
2022
Posted By : admin 0 Comment
Categories :Unscheduled

4:00am We have reports of network issues at the data center hosting our servers alpha & bravo. This means that hosted websites and emails are inaccessible whilst the network issue is occurring. We’re awaiting resolution of the issue by the data centre.

4:45am We appear to have some connectivity back to our servers, but only on certain networks, and there does appear to be some congestion on the network presently. We are still awaiting an update from the data centre as to the cause of the issue and what the resolution is. We will keep this page updated with the status.

06:30am We have had confirmation from our data centre that this issue was the result of issues during a scheduled network maintenance window. The data centre has mitigated the issue by rolling back some updated applied. No further downtime is expected.

Our apologies for any inconvenience this outage has caused.

Server Issue – Alpha & Bravo – 13th October 2021 – Resolved

13

Oct
2021
Posted By : admin 0 Comment
Categories :Unscheduled

6:00pm We have reports of intermittent network issues at the data center hosting our servers alpha & bravo. This may result in inaccessible websites and emails for short periods. We’re awaiting resolution of the issue by the data centre.

7:25pm Services appear to be back online. We don’t have any further information from the datacenter as to what the problem was, so can’t guarantee there won’t be further outages. We’ll update this once we have more information from the datacenter.

8:00pm The datacenter provider has given an update, indicating an issue with a router in the USA caused a worldwide disruption to their services. This has been rectified, and no further impact is expected.

We apologise for the inconvenience this outage has caused our customers.

Server Issue – Delta & Echo – 8th August 2018 – Resolved

08

Aug
2018
Posted By : admin 0 Comment
Categories :Unscheduled

1:30pm We have reports of intermittent network issues at the data center hosting our servers delta & echo. This may result in inaccessible websites and emails for short periods. We’re awaiting resolution of the issue by the data centre.

2:00pm The issue appears to have been resolved. We will closely monitor services to ensure there are no further issues.

Server Issue – Echo – 1st May 2018 – Resolved

01

May
2018
Posted By : admin 0 Comment
Categories :Unscheduled

6:00am We have reports of issues with websites on this server overnight. We are rebooting the server to attempt to fix the issue, which may result in a small period of downtime.
7:00am The server has rebooted and all services should be back to normal. We apologise for the inconvenience and will monitor the server closely for any ongoing issues.

Server Issue – Echo – 21st March 2018 – Resolved

21

Mar
2018
Posted By : admin 0 Comment
Categories :Unscheduled

9:30am We have reports of issues with websites on this server. We are rebooting the server to attempt to fix the issue, which may result in a small period of downtime.

10:10am The server has rebooted and websites appear to be back to normal. We will monitor this closely.

Server Issue – Delta & Echo – 8th December 2017 – Resolved

08

Dec
2017
Posted By : admin 0 Comment
Categories :Unscheduled

5:10am We have reports of intermittent network issues at the data center hosting our servers delta & echo. This may result in inaccessible websites and emails for short periods. We’re awaiting resolution of the issue by the data centre.

5:30am This issue has been rectified by the data centre, and no further issues should be experienced. We’ll monitor things closely to ensure this is the case. If you are still experiencing any issues, please let us know.

Server Issue – Delta & Echo – 2nd November 2017 – Resolved

02

Nov
2017
Posted By : admin 0 Comment
Categories :Unscheduled

10:10am We currently have 2 servers down, and are awaiting resolution from the datacentre. We’ll keep this page updated.
10:50am One server (delta) is now back online, we are awaiting resolution from the data centre on getting the other server (echo) running.
11:20am The second server (echo) is now live. All services should now be back to normal.

We apologise for the disruption caused by this issue. The data centre has informed us that there was maintenance carried out on their network this morning which was not expected to impact any servers. However, they discovered after performing the maintenance that all servers were being blocked on the network, and they needed to install an emergency BIOS update to each server. Once this update was applied, the servers resumed normal function.

Server Issue – Alpha – 6th September 2017 – Resolved

06

Sep
2017
Posted By : admin 0 Comment
Categories :Unscheduled

8:00am – We have been experiencing ongoing stability issues with this server, and have been able to trace down the issue to a faulty disk controller in the server. This will require the server to be replaced. As the server is currently unreliable, we are beginning an emergency move of all accounts on the server to an alternate server (echo.professionalbydesign.com.au) that we have available. This account move should not create any website downtime, but may require clients to restart their email clients to pick up the new server once the move has been completed. We will keep this page updated with the status of the move.

9:00am – We have begun the move of accounts across to the new server. This process will take a number of hours, and is being done in alphabetical account name order.

11:00am – All accounts have been transferred. Please report any issues that you notice with your website or email accounts.

Server Issue – Alpha – 1st August 2017 – Resolved

01

Aug
2017
Posted By : admin 0 Comment
Categories :Unscheduled

3:00am – We are experiencing an issue with this server currently, and all services are unavailable. If your services are on this server, you will be unable to access email or websites. We apologise for the inconvenience. We have reported the issue to the data centre, and are awaiting resolution to the issue.

7:00am – We are still awaiting resolution from the data centre for this issue, so the server remains unavailable at this point.

8:00am – The server has been rebooted, and all websites and email should now be accessible. We’ll continue to monitor the server for the rest of the day to ensure there aren’t any ongoing issues. Our apologies for any inconvenience this has caused.

Server Issue – Alpha – 9th July 2017 – Resolved

09

Jul
2017
Posted By : admin 0 Comment
Categories :Unscheduled

4:40am – We are experiencing an issue with this server currently, and all services are unavailable. If your services are on this server, you will be unable to access email or websites. We apologise for the inconvenience. We have reported the issue to the data centre, and are awaiting resolution to the issue.

8:00am – We are still awaiting resolution from the data centre for this issue, so the server remains unavailable at this point.

8:25am – The server has been rebooted, and all websites and email should now be accessible. We’ll continue to monitor the server for the rest of the day to ensure there aren’t any ongoing issues. Our apologies for any inconvenience this has caused.